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Ask the Captain

How large are the boats?
The Paddlewheeler Creole Queen is `190' x 40' with the capacity of 800 passengers.

From where does the boat depart?
The Creole Queen departs from the Poydras Street dock at Spanish Plaza. This is located behind the Hilton Riverside Hotel/Riverwalk Outlet Mall.

Are there any age requirements?
Anyone, any age may cruise on our boats.

Do I need a reservation?
Reservations are highly recommended for day cruises and Dinner Jazz Cruise. Groups of 10 or more should always make reservations in advance with our Group Sales Office.

What number should I call to make reservations?
Individuals can call (504) 529-4567 daily from 8am-6pm (press 1, then press 3). If you are reserving for a group of 10 or more, call (504) 529-4567 Monday through Friday, 8 am to 5 pm.

How far in advance should I make reservations?
If you are planning for a large group, call us as soon as possible. A few months will make it easier to accommodate all of your preferences. Individuals should try to book within 30 days of their planned cruise, provided there is space available. We recommend calling as early as possible, especially for holiday and special event cruises such as the Fourth of July, and New Year's Eve.

Can I make reservations by phone?
For individual parties, payment is required in full at the time of reservation. We accept all major credit cards, traveler's checks, money orders, certified checks, and cash.

Which credit cards are accepted?
Visa, MasterCard, American Express, and Discover

Do you offer discounts?
Yes, we offer discounts to parties of 10 or more adults.

Are you handicap accessible?
Yes, the Creole Queen has a weight-restricted mechanical lift. We have wheelchair compatible accessibility. Please be advised, however, that the Chalmette Battlefield park is not wheelchair accessible for handicap passengers taking the daytime cruise.

Is gratuity included in the ticket price?
The ticket price does not include any gratuity on beverages purchased on the boat, or for outstanding personal service provided by your server. If you would like to leave a tip, it would be greatly appreciated.

What is the payment policy for group reservations?
A minimum of 10 adult passengers is needed to be considered a group. A deposit is due upon signing, and full payment is due within two weeks prior to the cruise

How early should I arrive for my cruise?
We generally board the vessel one half-hour prior to the battlefield cruise and one hour prior to the evening jazz cruise.

Do you cruise in bad weather?
Most of the time, yes. The boat is fully enclosed and climate-controlled for your comfort. If for at any reason the boat does not sail, the cruise will be held dockside.

What should I wear?
For evening cruises, appropriate attire is casual to dressy. Afternoon cruises are generally more relaxed, and casual attire is fine.

What kind of food is served?
Our Dinner Jazz Cruise features a Creole buffet starting at 7:30 pm daily.

What type of entertainment is offered?
The entertainment changes depending on the cruise, however, you can always expect to hear live Jazz music on the Dinner Jazz Cruise. The daily Historic Cruise offers a narrated tour by one of our knowledgeable historians.

How is seating arranged on board?
Our boats feature community-style seating, with the majority of tables accommodating four to eight people. Please understand we cannot guarantee specific seating on the deck.

Are there smoking and non-smoking sections?
All interior areas of our boat are non-smoking. Passengers who enjoy smoking may do so on the outdoor observation decks.

Can I bring my pet on board?
We do not allow pets on board. However, certified Service Animals as defined by the ADA are always welcome. Although it is not required, as a courtesy we recommend notifying us at least 24-hours in advance that you will be bringing a Service Animal aboard.

Can I bring my firearm or other weapon on board?
No. All bags are searched prior to boarding and weapons are not allowed aboard the Paddlewheeler Creole Queen. In accordance with DHS and USCG policy, only on-duty officers in the commission of their duties having signed the Company’s indemnification document are allowed firearms or other weapons on board the vessel. All others must check weapons with the Captain for safekeeping during the duration of the cruise.

Can I bring my own food or beverage items on board?
No outside food or beverages are allowed aboard the Paddlewheeler Creole Queen. Bags will be checked prior to boarding and any contraband discovered will be disposed of appropriately. If you have an allergy or other food concerns please call the office prior to your cruise to discuss your options. 

 

Paddlewheeler Dos and Don'ts

Do: Dance when the band plays your favorite jazz tune!

Don't: Bring any outside food or drink on a cruise

Do: Check in at the ticket booth - including children, guests who made reservations online, with a hotel concierge, or were sent from the Steamboat Natchez

Don't: Sit on the boat railing

Do: Order your favorite drink from our signature cocktail list!

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