From where does the boat depart?
The Creole Queen departs from the Riverwalk Canal Street dock near the Hilton Hotel.
Are there any age requirements?
Anyone, any age may cruise on our boats.
Do I need a reservation?
Reservations are highly recommended for day cruises and Dinner Jazz Cruise. Groups of 10 or more should always make reservations in advance with our Group Sales Office.
What number should I call to make reservations?
Individuals can call (504) 529-4567 daily from 8am to 8pm. If you are reserving for a group of 10 or more, call (504) 529-4567 Monday through Friday, 8am to 5pm.
How far in advance should I make reservations?
If you are planning for a large group, call us as soon as possible. A few months will make it easier to accommodate all of your preferences. Individuals should try to book within 30 days of their planned cruise, provided there is space available. We recommend calling as early as possible, especially for holiday and special event cruises such as Fourth of July, Christmas Eve Bonfire, and New Year's Eve.
Can I make reservations by phone?
For individual parties, payment is required in full at the time of reservation. We accept all major credit cards, travelers checks, money orders, certified checks and cash.
Which credit cards are accepted?
Visa, MasterCard, American Express, Discover, and Diners Club.
Do you offer discounts?
Yes, we offer discounts to parties of 10 or more and children under 12.
Are you handicap accessible?
Yes, the Creole Queen has a mechanical lift. We have wheelchair compatible accessibility.
Is gratuity included in the ticket price?
The ticket price does not include any gratuity on beverages purchased on the boat, or for outstanding personal service provided by your server. If you would like to leave a tip, it would be greatly appreciated.
What is the payment policy for group reservations?
A minimum of 10 passengers is needed to be considered a group. A deposit of 33% of the ticket price, per person, is due within two weeks of making the reservation. Full payment is due 24 hours prior to the cruise.
How early should I arrive for my cruise?
You may pick up your tickets anytime before the cruise time. We generally board the vessel one half-hour to one hour prior to cruising.
Do you cruise in bad weather?
Most of the time, yes. The boat is fully enclosed and climate-controlled for your comfort. If for at any reason the boat does not sail, the cruise will be held dockside.
What should I wear?
For evening cruises, appropriate attire is casual to dressy. Afternoon cruises are generally more relaxed, and casual attire is fine.
How is seating arranged on board?
Our boats feature community-style seating, with the majority of tables accommodating four to eight people. Please understand we cannot guarantee specific seating on the deck.
Are there smoking and non-smoking sections?
All interior areas of our boat are non-smoking. Passenger who enjoy smoking may do so on the outdoor observation decks. main menu
Call today for more details!